{"id":2368,"date":"2022-08-11T11:53:57","date_gmt":"2022-08-11T10:53:57","guid":{"rendered":"http:\/\/11thhouse.co.uk\/?page_id=2368"},"modified":"2022-08-11T14:07:09","modified_gmt":"2022-08-11T13:07:09","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/11thhouse.co.uk\/en\/refund-and-returns-policy\/","title":{"rendered":"Refund and returns policy"},"content":{"rendered":"\n

This refund and returns policy is a shortened version of our \u201cCancellations, returns and refunds\u201d section in our Terms of Service<\/a> that apply here.<\/p>\n\n\n\n

CANCELLATIONS<\/h3>\n\n\n\n

As a consumer, you have the right to cancel your order within 14 days from the day you receive your goods. To meet the cancellation deadline, please notify us via email contact[at]11thhouse.co.uk or via our Contact<\/a> page before your cancellation period has expired.
The right to cancel does not apply to products that are made to your specification or are clearly personalised. This is usually stated in the description of corresponding products in our Shop.<\/p>\n\n\n\n

Returns<\/h3>\n\n\n\n

Upon receiving your cancellation request, we will provide you with a return label if the product we delivered to you is damaged, defective or had been delivered in error. In all other cases, you must send the products back to us at your own cost. Please use the following address for your return: 11th House Limited, 64B\/6 Restalrig Road South, Edinburgh EH7 6LE. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.<\/p>\n\n\n\n

ReFUND<\/h3>\n\n\n\n

For products that were not sent before your cancellation, the refund will be issued within 1-3 days upon receiving your cancellation notice, provided that the products were not except for refund on our Website (personalised products) and the reason for the cancellation is not related to the product\u2019s production quality. For products that you have to return to us, the refund will be issued within 1-3 days upon receiving or retrieving those products from you, subtracting any additional charges connected to the retrieval process as stated above. There is no fee for restocking the product.
The funds will be returned to You using the payment details provided by you at checkout. Please allow for additional 1-3 days for the bank transfer of your refund.<\/p>\n","protected":false},"excerpt":{"rendered":"

This refund and returns policy is a shortened version of our \u201cCancellations, returns and refunds\u201d section in our Terms of Service that apply here. As a consumer, you have the right to cancel your order within 14 days from the day you receive your goods. To meet the cancellation deadline, please notify us via email… Read More »Refund and returns policy<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-2368","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack-related-posts":[{"id":1760,"url":"https:\/\/11thhouse.co.uk\/en\/terms-of-service\/","url_meta":{"origin":2368,"position":0},"title":"Terms of Service","author":"Olga Foertsch","date":"16\/05\/2022","format":false,"excerpt":"Welcome to 11TH HOUSE! These terms of service outline the rules and regulations for using the 11TH HOUSE website accessible at http:\/\/11thhouse.co.uk. Acceptance of Terms 11TH HOUSE eCommerce-Shop and its website are run by 11.\u00a0House Limited with the trading name 11TH HOUSE, a private company limited by shares registered in\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1737,"url":"https:\/\/11thhouse.co.uk\/en\/privacy-policy\/","url_meta":{"origin":2368,"position":1},"title":"Privacy Policy","author":"Olga Foertsch","date":"16\/05\/2022","format":false,"excerpt":"Last updated: August 7th, 2022 Defined terms For the purpose of this Privacy Policy unless the context requires otherwise, the words with a capitalised initial letter have meanings defined as follows: Affiliate means a person or organization officially attached to a larger body;Account means a unique account created by You\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2011,"url":"https:\/\/11thhouse.co.uk\/en\/shipping-and-returns\/","url_meta":{"origin":2368,"position":2},"title":"Shipping","author":"Olga Foertsch","date":"04\/06\/2022","format":false,"excerpt":"We usually dispatch your order within 1-3 working days. In cases where shipping is delegated to our fulfilment partners, it may take additional 3-7 days and is usually specified in the product description. The shipping costs for your order are calculated automatically depending on the product categories in your order\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":282,"url":"https:\/\/11thhouse.co.uk\/en\/contact\/","url_meta":{"origin":2368,"position":3},"title":"Contact","author":"Olga Foertsch","date":"10\/09\/2020","format":false,"excerpt":"CONTACT For any questions or requests, please get in touch using the form below and we will get in touch with you as soon as we can. Find us on:","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/11thhouse.co.uk\/wp-content\/uploads\/2022\/04\/earrings-cropped.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/11thhouse.co.uk\/wp-content\/uploads\/2022\/04\/earrings-cropped.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/11thhouse.co.uk\/wp-content\/uploads\/2022\/04\/earrings-cropped.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/11thhouse.co.uk\/wp-content\/uploads\/2022\/04\/earrings-cropped.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/11thhouse.co.uk\/wp-content\/uploads\/2022\/04\/earrings-cropped.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/11thhouse.co.uk\/wp-content\/uploads\/2022\/04\/earrings-cropped.png?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/pages\/2368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/comments?post=2368"}],"version-history":[{"count":6,"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/pages\/2368\/revisions"}],"predecessor-version":[{"id":2384,"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/pages\/2368\/revisions\/2384"}],"wp:attachment":[{"href":"https:\/\/11thhouse.co.uk\/en\/wp-json\/wp\/v2\/media?parent=2368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}